Privacy policy

Privacy Policy

Last Updated: May 10, 2026

At Pure Vorya London, we are committed to protecting your privacy and ensuring a secure shopping experience. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use our services, or make a purchase from our website.

By accessing or using our Services, you agree to the collection, use, and disclosure of your information as described in this Policy. If you do not agree, please refrain from using our Services.

1. Personal Information We Collect

We collect information that identifies or is reasonably linked to you. This includes:

  • Contact Details: Name, shipping address, billing address, phone number, and email address.

  • Financial Data: Credit/debit card numbers and payment details (processed securely via Payments).

  • Account Information: Username, password, and account preferences.

  • Transaction Data: Items viewed, cart activity, and purchase history.

  • Device Information: IP address, browser type, and unique device identifiers collected automatically via cookies.

2. How We Use Your Personal Information

We process your data for the following legitimate business purposes:

  • Order Fulfilment: To process payments, organize shipping (5-7 days tracked delivery), and handle returns.

  • Customer Support: To respond to your inquiries and provide technical assistance.

  • Marketing: To send promotional offers and updates (only if you have opted in).

  • Security: To detect and prevent fraudulent transactions and protect our customers.

3. Disclosure of Personal Information

We may share your data with trusted third parties, including:

  • Payment Processors: To ensure secure financial transactions.

  • Legal Authorities: If required by law or to protect our rights.

4. International Transfers (UK & EEA)

As we serve customers in the United Kingdom and the European Economic Area, please note that your data may be transferred and processed outside of your home country. We ensure that such transfers are protected by standard contractual clauses or equivalent legal mechanisms to maintain a high level of data protection.

5. Your Rights

Depending on your location (UK/EEA), you have the following rights:

  • Access: Request a copy of the data we hold about you.

  • Correction: Request updates to inaccurate information.

  • Erasure: Request that we delete your personal data.

  • Opt-out: Unsubscribe from marketing communications at any time.

6. Contact Us

For any questions regarding our privacy practices or to exercise your rights, please contact our Data Protection Team:

  • Trading Name: Pure Vorya London

  • Email: support@purevorya.com

  • Address: London, United Kingdom